Q

When can I bring my car in for an inspection and how much does it cost?

A

Mon-Fri 8:00am-4:30 pm
(appointments are suggested but not necessary)
The cost of an inspection is $29.00 as set by the state of Massachusetts.

Q

Where are you located?

A

1457 Broadway, Haverhill, MA 01832

For directions to Ray's Auto Service click here

Q

Does Ray's Auto Service employ mechanics that are A.S.E. certified?

A

Ray's Auto requires that all technicians be ASE Certified or Manufacturer certified upon hiring. All technicians are encouraged to strive for ASE Master tech with L1 credentials by directly connecting their rate of pay with their certification level. By doing this technicians continue to train on the latest technologies to become what is recognized industry wide as the best in the business. An ASE Master.

Q

How can I set up an appointment to have my car worked on?

A

Please give us a call at 978-372-9611 or 978-372-9651 during business hours and we will gladly set up an appointment that is both convenient for you and gives us adequate time to perform your repair properly. If you would prefer you may email us at raysautoservice@msn.com and we will usually respond within two hours to coordinate your appointment.  You can also visit our website homepage at www.raysautoservice.com and click the request an appointment button.

 

Q

What can I do if my car should break down after hours or on weekends?

A

Please feel free to have your car towed to our shop any time. Try to have it placed anywhere away from the garage doors and put the keys in the night drop box by the front door.

Q

How can I make an appointment?

A

To set up an appointment online you can E-Mail us at: info@raysautoserviceonline.com

Or if you would like to contact the owner Mark Lapointe directly, E-Mail him at: mlapointe@raysautoserviceonline.com

Q

How often should I rotate my tires?

A
Your tires should be rotated every other oil change, or every 6000 miles. Neglecting to rotate tires is a major cause of premature tire wear.
Q

Is it really necessary to replace my timing belt at the recommended interval?

A
YES. The failure of a timing belt in many cars can result in major engine damage. The cost of repairing an engine with a broken timing belt is much greater than the cost of a timing belt replacement.
Q

What does it mean if my "check engine" or "service engine soon" light comes on?

A
There are many sensors and computerized components that manage your vehicle’s engine performance and emissions. When one of these fails, the "check engine" light is illuminated. Although your car may seem to run fine, it is important to have the issue addressed to prevent long-term problems.
Q

Should I consider using synthetic motor oil in my vehicle?

A
Synthetic motor oils can be a good choice for high output, turbocharged or supercharged engines. Or for vehicles that are used for towing (especially during hot weather), and vehicles that operate in extremely cold or hot climates. Although more expensive than mineral-based oils, synthetic motor oils can improve fuel economy and provide longer intervals between changes.
Q

I need to replace a burned out fuse, what should I do?

A

Always replace burned-out fuses with ones of the same amperage (printed on the fuse) and note that if a fuse continues to "blow," you should have the circuit checked professionally by one of our technicians for defects

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